We guarantee you will receive a tuber with at least one viable eye that may be dormant, swollen, or sprouted. Please retrieve and inspect your package immediately upon delivery, and notify us via email within 3 days with any concerns. After the 3-day inspection period, the buyer accepts full responsibility for tubers. We cannot make any further guarantees after delivery, as we cannot be held responsible for improper storage, weather, growing conditions, pest damage, plant performance, failure to thrive, or negligence. We make our very best effort to send healthy, viable tubers that will grow happy plants, and produce beautiful blooms, however, much of that is up to mother nature, and YOU the caretaker!